General Office Administration Level 1

Overview

Office administration skills covering communication, customer service, records and business equipment.

What you will learn

• Prepare for work and use basic workplace communication
• Deliver customer service and receive visitors
• Handle telephone calls and develop keyboarding skills
• Type and copy routine documents
• Locate and store paper-based files
• Operate a personal computer and business equipment
• Develop professionalism and work effectively with others
• Follow workplace safety procedures

Elective examples

These areas are named in UCITC’s earlier course outline. Ask which electives apply to your intake.

• Prepare routine financial documents and bank receipts
• Process or coordinate mail
• Maintain stock and supplies
• Provide information to clients
• Perform cashiering
• Copy, collate and distribute documents

Possible roles

Examples named in the earlier course outline. Opportunities depend on current requirements and experience.

• Administrative assistant
• Clerical assistant
• Receptionist

Confirm the details

Ask UCITC about current intake availability, entry requirements, class times and any documents needed for this programme before you apply.